Privacy Policy

At Open Sight Hampshire we are committed to protecting your privacy online. We protect any personal information you give us whilst you use our website.

This policy is written in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulations of the 25th May 2018 (GDPR). If you have any questions about it, please contact our Data Protection lead at the following address:

Open Sight Hampshire
25 Church Road
SO50 6BL

Tel: 02380 641244

By continuing to use this website you are signifying your agreement to the terms of this privacy policy.

Personal information:
Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number and credit/debit card details.

We collect personal information when you ask about and access our activities, register with us (for example, registering with us to access our services or our Second Sight Magazine), order products and services (such as Independent Living Aids, equipment, and email newsletters), make a donation to us, or otherwise give us personal information.

How do we use your information?
We use your personal information to give you the information, services, or products you ask for. We can also use your information for administrative purposes, to let you know about changes and, if you agree, as part of our fundraising activities.
The lawful basis of collecting and processing your information is a combination of both legitimate interest and consent. Legitimate interest is on the basis that visually impaired people will want to know about specific and unique services for the visual impaired people that live in Hampshire. These services provide great benefit to visually impaired people without which there may be a negative bearing on independence and living life to the full.
Personal information is held indefinitely or until consent is withdrawn.

Where we obtain it from:
You, directly

  • If you have made a donation to us previously
  • If you have responded to a campaign or purchased a product from us
  • If you have requested to receive our Second Sight Magazine
  • If you have received or are receiving support or services from us

Open Sight Hampshire is responsible for collecting your personal information. Your personal information is not shared with third parties or used in any other way (other than described in this policy or as required by law) unless you agree.
We reserve the right to share your personal information if we are legally obliged to and to enable us to apply our terms and conditions and other agreements. This includes exchanging information with other organisations for fraud and credit risk reduction.
Unfortunately, no data transmission over the Internet is one hundred per cent secure. As a result, whilst we try to protect your personal information, Open Sight Hampshire cannot guarantee the security of any information you transmit to us and you do so at your own risk. When we collect your personal information we use strict procedures and security features to prevent unauthorised access.

Claim Gift Aid

Gift Aid is a UK Government scheme that allows charities to reclaim the basic rate of tax back from HM Revenues and Customs on donations you make.

Once you have indicated to us that you’re happy for us to claim Gift Aid on your behalf and that you pay sufficient Income Tax and/or Capital Gains Tax in that particular financial year, we will reclaim this money at no extra cost to you, thereby increasing the value of your donation.

More information is available at

Open Sight Hampshire will not swap or sell your data with any third parties.

Open Sight Hampshire uses “cookies” to give you a better website experience. For more information, read about cookies on Open Sight Hampshire’s website.

Privacy and comments on our blogs:
The posting of personal information in a blog comment means your information is publicly accessible. Such information can be viewed online and collected by third parties. We are not responsible for the use of information by such third parties. We strongly recommend you avoid sharing any personal information that can be used to identify you (such as your name, age, address, name of employer).

Second Sight Magazine – via audio, post or email (enewsmagazine):
Where the magazine is sent via email, you can unsubscribe from it at any time. Just click on the ‘unsubscribe’ link in the email. It appears on every enewsmagazine we send out.
Where the magazine is posted to in print or audio version, again you can unsubscribe at any time by emailing OR contacting us by post or phone using the above contact details for Open Sight Hampshire.

Make the most of our engagement activities
We have a duty to make sure that we are spending donations wisely and that means doing some research and analysis to inform our decisions. We want to provide the most effective and appropriate services to our clients that we can, so in order to action this, we carry out the following activities:

Segmentation – this is where we analyse information such as postcodes of clients, age of clients and type of visual impairment. This helps us to provide people with the most relevant information in order to deliver services to them and invite them to localised information and awareness events for the visual impaired that we believe to be of legitimate interest to them.
The database we keep our client information on is held securely within our IT network and are not sold to or traded with other organisations, whether charities or commercial businesses.

Accessing and updating your personal information held by Open Sight Hampshire:
You can ask us what information we hold about you by contacting us. This is called a “subject access request”. This can be requested by contacting our Data Protection Lead using the contact details below.
Please note that normally a fee is not charged to cover our administration costs.

Please also keep your information up-to-date by informing us of any changes.

Open Sight Hampshire
25 Church Road
SO50 6BL

Tel: 02380 641244

We may need to ask you to provide copies of identity documents to make sure that we are releasing your information to the right person.
If you decide you no longer want to hear about our news, events, campaigns or fundraising activities, you can ask us to stop contacting you by calling 02380 641244 or writing to us at:

If you are receiving a support service from us, we may still need to get in touch for administrative reasons about the services or products we provide to you.
We may not be able to completely delete all of your information from our systems, as there are some records we must keep for legal and regulatory requirements. These include Gift Aid records, sales records, case files from our care and support services, “do not call” lists and complaint files. If you would like to know more about how and why we keep your information, you can ask us for more details by contacting the Data Protection Lead using the addresses provided above.
If you have a comment, concern or complaint about the way your personal information has been used, please let us know so that we can address this.

Changes to this policy:
We may change our privacy policy from time to time, so please check back periodically.